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##Radix ##Solution Support Executive  ###Ahmedabad   ##Any Graduate

Job Description :

Product Support :
Respond to support tickets & Live Chat queries from clients within agreed Service Level Agreements
Resolve client queries in a fast and professional manner
Keep the client updated on the progress of resolving their support ticket & queries
Ensure all support coming in on emails, phones and conversations is logged in the
Internal support system
Log any bugs or feature request in bug and feature handling system
Feedback any important client information to the Client Services Team and/or
Solution training :
Conduct a Training for Business Ready Solution
Assist client for Setup & hand holding
Keep in touch with an assigned client to make sure the client is happy or have any issues
Get feedback of clients post training

Skills Set: Customer Support, Product Support, Good communication skills

NOTE: Night shift is Mandatory for this position

For More Details And Apply Click Here